3k vp Privacy Policy
Your personal information is of the utmost importance to us. This policy explains in detail how 3k vp collects, uses, and keeps your information secure.
Table of Contents
Introduction and Scope
3k vp is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") describes how 3k vp processes your personal information when you use our website, mobile application, and related services ("Platform").
Together with our Terms and Conditions, this privacy policy forms part of a legally binding agreement between us and you. By registering an account on the Platform or using our services, you agree to comply with all provisions of this policy.
This policy applies when you:
- Use the 3k vp website or mobile app
- Create a new account or log in to an existing account
- Make a deposit, withdrawal, or any other financial transaction
- Take part in gaming or betting activities
- Contact customer support
- Participate in promotional offers or bonuses
Data Collection
3k vp collects information from two types of sources — what you provide directly, and what is collected automatically through your use of the Platform.
2.1 Information You Provide
When registering an account, you are required to provide the following information:
- Full name (as shown on your national ID or passport)
- Date of birth (for age verification)
- Mobile number and email address
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
- Identity verification documents (where required)
2.2 Automatically Collected Information
When you use the Platform, the following information is collected automatically:
- IP address and geographic location
- Device type, operating system, and browser information
- Login time, session duration, and navigation history
- Gaming and betting activity logs
- Transaction history
- Customer support conversations
2.3 Information Received from Third Parties
Information may also be collected from trusted third-party organisations for the purposes of identity verification and fraud prevention. This information is used solely to confirm identity and ensure security.
Purpose of Data Use
3k vp uses your information for the following purposes:
3.1 Account Management
Your information is used to create, verify, and manage your account. This includes ensuring login security, assisting with password recovery, and detecting unusual activity on your account.
3.2 Processing Financial Transactions
Your payment information is used to properly process all financial transactions, including deposits and withdrawals, and to maintain transaction records. This information is required for deposits of ৳500 or more.
3.3 Service Improvement and Personalisation
By analysing your gaming preferences and activity, we create more relevant services and offers for you. This includes keeping you informed about promotional bonuses and cashback offers.
3.4 Customer Support
Your information is used to provide 24/7 customer support via live chat and email. This ensures our support team can resolve your issues quickly and effectively.
3.5 Security and Fraud Prevention
Your information is used to maintain platform security, prevent unauthorised access, and detect and prevent potential fraud.
3.6 Legal Compliance
Your information is used to maintain records and prepare reports as required under applicable laws and regulations.
Data Storage and Security
3k vp uses industry-standard security technology to keep your personal information safe.
4.1 Data Security Measures
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Advanced encryption methods for stored data
- Regular security reviews and audits
- Access controls — only authorised staff can access your information
- Two-step verification system (OTP-based)
4.2 Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a set period due to legal obligations. Once that period ends, the information is securely deleted or anonymised.
4.3 Response to Security Breaches
If a security incident occurs, 3k vp will notify affected users as quickly as possible and take the necessary steps to limit any harm.
Sharing Data with Third Parties
3k vp does not sell your personal information. However, information may be shared with third parties in certain situations where necessary to provide our services.
5.1 Service Providers
Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, data hosting, and technical support. These organisations operate under strict confidentiality agreements and may only use the information for specified purposes.
5.2 Legal Authorities
Information may be disclosed where required to comply with a valid order from a competent court or law enforcement authority. Such disclosure falls under legal obligations and is limited to only what is necessary.
5.3 Business Changes
In the event of a merger, acquisition, or other business change, user information may be transferred as an included asset. In such circumstances, the new owner will be bound to maintain the same privacy standards.
5.4 Cases Where We Do Not Share
3k vp never shares your information in the following cases:
- Sale to third parties for marketing or advertising purposes
- Disclosure of information without your prior consent where unnecessary
- Permitting service providers to use information beyond the scope of the agreed contract
Cookies and Tracking Technologies
3k vp uses cookies and similar technologies to improve platform functionality and measure user experience.
6.1 Types of Cookies
- Essential cookies: Required for the basic operation of the Platform, such as maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your preferences and settings, such as language selection.
- Analytics cookies: Collect statistical data to help us understand how the Platform is being used.
6.2 Cookie Controls
Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may cause some Platform features to not work properly.
Your Rights
3k vp believes you have the right to full control over your own information. To that end, we ensure the following rights:
7.1 Right to Access
You may request a copy of your personal information held by us at any time. We will provide it within a reasonable time.
7.2 Right to Rectification
If any of your stored information is incorrect, it can be corrected by going to your account settings or by contacting customer support.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information retained under legal obligations may fall outside the scope of this right.
7.4 Right to Object to Processing
You may object to marketing communications or personalised advertising. In such cases, we will take action in line with your preference.
7.5 Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format. More details on this can be found in our FAQ section.
To exercise any of the above rights, please contact our customer support team via live chat or email. We will respond to your request within 30 business days.
Privacy of Minors
3k vp provides services only to individuals aged 21 or over. We do not knowingly collect information from minors (those under 21 years of age).
You are required to confirm your age at the time of registration and may need to submit proof of age documents if requested. If a minor has inadvertently created an account, it will be closed immediately and any collected information will be deleted.
To learn more about responsible gaming, see our Responsible Gaming Guidelines, which contain detailed information on the age verification process and parental controls.
Policy Changes
3k vp reserves the right to update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- Displaying a clear notice on the Platform
- Sending a message to your registered email or mobile number
- Updating the "Last updated" date at the top of the policy
If you continue using the platform after being notified of changes, you will be considered to have accepted the updated policy. If you do not agree to the changes, contact customer support to close your account.
Legal matters related to this privacy policy are discussed in detail on our Terms and Conditions page.
Contact
If you have any questions, concerns, or objections about this privacy policy, please contact our customer support team:
- Live Chat: Get support in Bengali or English at any time (24/7) directly through live chat on the platform.
- Email: [email protected]
Our team is able to provide support in both Bengali and English, and responds to privacy-related requests on a priority basis.